FxPro Customer Service & Contact
FxPro provides 24/5 multilingual customer support for account, funding and platform questions.
Open FxPro Account →Most questions that reach FxPro support are one of three kinds, and each has a channel that resolves it fastest. A platform or login problem — a terminal that will not connect, a password that stopped working — is quickest on live chat, because it is usually settings or a mismatched account type. A funding question is better by phone or a callback from FxPro Direct, since the agent needs to see the transaction. Anything involving documents belongs in email, where a file can be attached and the thread stays readable. According to FxPro, support is multilingual and runs 24 hours a day, five days a week. Before writing, have your account number, the platform and build you are using, and the exact wording of the error at hand — those three lines usually turn a three-message exchange into one reply.
Ways to contact FxPro — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions, urgent help | 24/5 (Mon–Fri) |
| Documents, detailed or non-urgent issues | 24/5, reply by email | |
| Phone | Account and funding problems | 24/5 (Mon–Fri) |
| Callback (from FxPro Direct) | Speak to support without waiting on hold | Requested in your account |
Find the current phone numbers and email addresses for your region in the Contact section of your FxPro Direct account.
Frequently asked questions
Which channel should I use for a login problem?
What should I have ready before contacting support?
When is FxPro support available?
Where do I find the current contact details?
Can support help if a withdrawal is delayed?
Is support available in languages other than English?
Reviews
Traders split on support along one line: whether the problem was a question or a stuck transaction. Questions get answered fast — «easy», «very responsive», «fast customer support» recur in the positive reviews. Stuck money is where the complaints cluster: verification loops, an IBAN that will not attach, a deposit that hangs and a chat queue that moves slowly on exactly the day it matters. The practical read: treat live chat as the tool for how-do-I questions, and escalate anything involving funds by phone with the transaction details in hand.
i highly recommend fxpro. - easy funding - easy withdrawal - fast customer support - wide range of stocks - high leverage
Found it really easy and very responsive
You're live chat service is terrible and slow,I'm rather disappointed for the one of the best trading brokers to be having such a problem, please resolve this
Not user friendly. Support and transparency lacks till after you transfer your money then it's too late.
tech glitches everywhere, mobile verification, adding bank iban error, support took a lot of time, no one showed up, so i deleted the app. thanks